Shipping Policy

Shipping Policy

Worldwide shipping Available 

We're dedicated to delivering your purchase as quickly and affordably as possible. is a personalised gifting company. Due the the personalised nature of our goods we need 3 to 4 weeks to process and deliver. Some items we need longer but we will specify this in the product description and order confirmation.

Free product processing is 4-8 weeks for delivery, depending on product

We receive high amount of orders on our products. As a result we may have to ship your order via one of our international warehouses. We'll try our best to deliver your order as soon as possible.

International shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.


Common FAQs

Why is my order being shipped in different packages?

If you have a multi-item order, each item may be shipped from the a different warehouse, depending on which one has your order available. Also, if an item is popular and on backorder, we might ship part of your items to prevent holding up your full order.

What happens if my order gets stuck or lost in the mail?

If an order gets stuck at customs, sent back or even lost during the delivery process, unfortunately this is out of our control. However, in most cases like this, we will send you a new package. 

Will I be charged for customs and taxes?

You may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.